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Sort a shared support inbox into a simple ticket workflow
The team behind Linkedmash connected OpenClaw to its support inboxes, and it designed status folders and mail rules that move each ticket along as replies go out.
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Triage support tickets daily and verify facts before replying
Gumroad runs a Hermes Agent that handles parts of daily operations. On a schedule it triages support tickets, checks the facts in internal admin and analytics tools, and replies, closes or escalates each one.
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Scan new support tickets for help doc and blog post ideas
The founder of a podcast hosting company shared his Hermes Agent and knowledge base with his team, starting with support. Its first automated scan of new tickets suggested six help doc updates and two marketing posts.
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