[Use cases](https://www.automaticcompany.co/use-cases/) · [Customer support](https://www.automaticcompany.co/use-cases/category/support/) # Sort a shared support inbox into a simple ticket workflow The team behind Linkedmash connected OpenClaw to its support inboxes, and it designed status folders and mail rules that move each ticket along as replies go out. [OpenClaw](https://www.automaticcompany.co/use-cases/agent/openclaw/) Added Oct 13, 2026 ## What they did A member of the Linkedmash team ran OpenClaw on a local machine, connected it to the company's support and hello mailboxes, and used the ChatGPT model they already paid for. It proposed four folders: new, waiting on customer, waiting on internal, and done. It then set up incoming filters, applied the rules to existing mail, and added an outgoing filter so every reply the team sends moves the thread to waiting on customer. ## How it went The poster says The outgoing-mail rule closed a gap they had never handled and removed a lot of mental load, and it also suggested a manual flow for edge cases like internal blockers and feedback emails. ## Good to know It was not fully autonomous: the poster hit model rate limits and waited about three hours, and a mail interface glitch meant one step had to be done by hand. These were first impressions after one day. ## A prompt to try Connect to and look at the last weeks of support email. Propose a small set of status folders that match how we actually work, then show me the filter rules you would create, including one that moves a thread to a waiting on customer folder whenever we reply. Wait for my approval before creating any folders or rules, and do not reply to or delete any email. ## Source [x.com](https://x.com/code_rams/status/2015626006426522050) · published Jan 26, 2026 · checked Oct 13, 2026 ## Want this running for you? The [E-commerce pack](https://www.automaticcompany.co/packs/e-commerce/) is a bot team we set up and run that does this kind of work. ## More in Customer support - [ Hermes Agent · Customer support ### Triage support tickets daily and verify facts before replying Gumroad runs a Hermes Agent that handles parts of daily operations. On a schedule it triages support tickets, checks the facts in internal admin and analytics tools, and replies, closes or escalates each one. - ](https://www.automaticcompany.co/use-cases/hermes-agent-daily-support-triage-with-fact-checks/) - [ Hermes Agent · Customer support ### Scan new support tickets for help doc and blog post ideas The founder of a podcast hosting company shared his Hermes Agent and knowledge base with his team, starting with support. Its first automated scan of new tickets suggested six help doc updates and two marketing posts. - ](https://www.automaticcompany.co/use-cases/hermes-agent-support-tickets-to-help-doc-ideas/) ## Want this running for your business? We pick the bots, set them up in your account and run them. They do the work while you run the business. [ Hire your team ](https://www.automaticcompany.co/founding-waitlist/)