[Use cases](https://www.automaticcompany.co/use-cases/) · [Research & analysis](https://www.automaticcompany.co/use-cases/category/research/) # Analyze customer reviews for a product across shopping platforms A Chinese AI blogger had Alibaba QwenWork gather listings, prices and reviews for a product category across several shopping platforms and analyze why customers complain. A friend who does e-commerce sentiment analysis said a report that used to take much longer came out in one run. [Alibaba QwenWork](https://www.automaticcompany.co/use-cases/agent/alibaba-qwenwork/) Added Oct 13, 2026 ## What they did No clean spreadsheet was prepared in advance. QwenWork used an e-commerce data source to search several platforms, saved the products, prices and reviews to a CSV, then analyzed negative-review causes, customer sentiment and business issues, with charts on trends, risks, platforms and customer sources. ## How it went The poster says It separated positive and negative reviews, grouped the problems and marked trends. The friend said the report would be easier to explain to a product team than an API classification script. ## Good to know The product category is not named and the article shows no accuracy check on the scraped data. It was tested during the closed beta and the run was slow. ## A prompt to try Find listings on , and . Save product name, price and customer reviews to a CSV. Then group the negative reviews by cause, show how sentiment changed over the last weeks, and list the three problems we should fix first, quoting example reviews. ## Source [163.com](https://www.163.com/dy/article/L2U8LGO8055659FP.html) · published Jul 28, 2026 · checked Oct 13, 2026 Runs on [Alibaba QwenWork](https://www.automaticcompany.co/platforms/alibaba-qwenwork/). ## Want this running for you? The [Solo Founder pack](https://www.automaticcompany.co/packs/solo-founder/) is a bot team we set up and run that does this kind of work. ## More in Research & analysis - [ Grok Bot · Research & analysis ### Scan weekly for design partners and competitor moves A founder-advisor in xAI's startup program describes a set of Grok Bots for founder-led sales, including a Monday scan for companies that fit the ideal customer profile and a research bot that reports what changed at competitors. - ](https://www.automaticcompany.co/use-cases/grok-bot-founder-competitor-and-design-partner-scan/) - [ Grok Bot · Research & analysis ### Answer product questions from calls, tickets and usage data at once A SpaceXSI team member writing for product managers describes using Grok Bot agents to answer customer and product questions by pulling together call transcripts, support tickets, Slack customer channels and usage data, then turning discussions into prioritised specs. - ](https://www.automaticcompany.co/use-cases/grok-bot-pm-cross-source-customer-research/) - [ Grok Bot · Research & analysis ### Get a weekly rundown of what your key accounts said in public A go-to-market lead at SpaceXSI describes running Grok Bot to scan, every week, the webinars, podcasts, talks and X posts featuring contacts at her strategic accounts, and send one roundup of what is new. - ](https://www.automaticcompany.co/use-cases/grok-bot-weekly-account-media-rundown/) ## Want this running for your business? We pick the bots, set them up in your account and run them. They do the work while you run the business. [ Hire your team ](https://www.automaticcompany.co/founding-waitlist/)