# Cancellation & Refunds Automatic Company packs are monthly or yearly subscriptions sold by Wize ("we", "us") to businesses and consumers. ## How to cancel Email hello@automaticcompany.co. There is no cancellation fee. Premium monthly plans have no minimum term: cancel any time, and it takes effect at the next billing cycle. The founding price needs 3 paid months; cancel during them and it takes effect after the third month. A yearly plan runs for the year you paid and does not renew once you cancel. You keep access until cancellation takes effect and you will not be charged again after it. ## Setup fee Monthly plans start with a one-time setup fee of one month's price. The yearly plan includes setup. It is not refundable once setup has started, except where the law gives you a right to a refund. ## No refunds Fees already paid are non-refundable, including partial months and time, except where the law gives you a right to one (see below). API and infrastructure costs for the period are paid by us as you use the service and cannot be recovered. ## Founding price If you have a founding price, it needs 3 paid months and is locked for 6 months from your first payment. It ends if you cancel; if you subscribe again, the regular Premium price applies. ## If something went wrong If you were charged in error (for example a duplicate charge), we will review it in good faith. Any remedy is paid back to your original payment method. ## Consumers in the EU and UK: your 14-day right to withdraw If you are a consumer in the EU or UK, you have the right to withdraw from your subscription within 14 days of subscribing, without giving a reason. - Immediate start. Our service starts immediately. At checkout you are asked to expressly request this and to acknowledge that you lose your right of withdrawal once the service has been fully performed. - If you withdraw while the service is only partly performed, you may have to pay an amount proportionate to what has been provided up to the moment you told us you were withdrawing, compared with the full contract. We refund the rest, using the same payment method, without undue delay and within 14 days of receiving your withdrawal notice. If you use your legal right to withdraw from the subscription, your founding place is released and your founding price ends. If you subscribe again later, the regular Premium price applies. ## Model withdrawal form Complete and send only if you want to withdraw. To: Wize. The address is on the [Terms of Service](https://www.automaticcompany.co/terms/) page. I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: Automatic Company [pack name], subscribed on [date]. Name of consumer(s): ____ · Address of consumer(s) (if you want a reply by post): ____ · Email used at checkout: ____ · Date: ____ (Signature, only if this form is notified on paper.) ## Your other legal rights Nothing in these terms excludes or limits any right you have under mandatory consumer-protection law that cannot be excluded, including under Thai consumer-protection law and the law of the country where you live. Where such a right applies, it prevails over the no-refund rule above. ## Taxes Questions: email hello@automaticcompany.co. See the [Terms of Service](https://www.automaticcompany.co/terms/).